Effective Date: 30 December 2024
Welcome to The Grow Make Learn Box (“we,” “us,” “our”). By using our website or subscribing to our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. General Information
1.1 These terms apply to your use of the website and services offered by The Grow Make Learn Box.
1.2 We reserve the right to update these terms at any time. Updates will be effective immediately upon posting on our website.
2. Subscription Service
2.1 By subscribing, you agree to receive monthly subscription boxes containing curated items aligned with our growing, making, and learning themes.
2.2 Subscription plans may auto-renew. You will be notified of renewal dates.
3. Payments and Billing
3.1 All prices are in GBP unless otherwise stated.
3.2 Payments are processed securely through third-party providers, such as Stripe.
3.3 You are responsible for ensuring your payment details are accurate and up-to-date.
3.4 If a payment fails, we may suspend or cancel your subscription.
4. Shipping and Delivery
4.1 We ship to the UK, USA, and select other countries. Delivery times vary based on location.
4.2 Shipping costs are calculated at checkout and depend on your location.
4.3 We are not liable for delays caused by postal or courier services.
5. Returns and Refunds
5.1 Due to the personalised and curated nature of our boxes, returns are not accepted unless the items are defective or damaged.
5.2 If you receive a defective or damaged item, contact us at hello@growmakelearn.com within 14 days of receipt.
5.3 Refunds or replacements will be issued at our discretion.
6. Cancellation Policy
6.1 Timing of Cancellations:
- Cancellations must be made at least 10 days prior to the next billing date to avoid being charged for the upcoming box.
- If a cancellation request is received after this period, the subscription will remain active for the upcoming box cycle, and the cancellation will take effect for the following cycle.
6.2 Refunds on Cancellations:
- Refunds will not be issued for cancellations made after the cut-off period, as the box preparation and shipping process will already have begun.
6.3 Commitment Periods:
- For prepaid subscription plans (e.g., 3-month, 6-month, or 12-month plans), cancellations can only take effect after the prepaid period ends. No partial refunds will be provided for unused portions of the prepaid plan.
6.4 How to Cancel:
- To cancel, log in to your account on our website or contact us via email at hello@growmakelearn.com.
- Ensure you receive confirmation of your cancellation request to avoid any misunderstandings.
6.5 Exceptional Circumstances:
- If unforeseen issues arise (e.g., financial hardship), contact us at hello@growmakelearn.com. We may, at our discretion, offer a one-time cancellation exception or credit toward future purchases.
7. Use of the Website
7.1 You agree to use our website for lawful purposes only and not engage in activities that harm or disrupt our services.
7.2 We reserve the right to terminate or restrict your access to the website if we suspect misuse.
8. Intellectual Property
8.1 All content on our website, including text, graphics, logos, and images, is the property of The Grow Make Learn Box and is protected by copyright laws.
8.2 You may not reproduce, distribute, or use any content without our prior written consent.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.
9.2 This includes, but is not limited to, loss of data, revenue, or business opportunities.
10. Privacy
10.1 Your personal information is processed in accordance with our Privacy Policy.
11. Governing Law
11.1 These terms are governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising from these terms shall be resolved exclusively in the courts of England and Wales.
12. Contact Information
If you have any questions or concerns about these terms, please contact us at hello@growmakelearn.com.